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MIM with mandatory Telecom experience- 7 to 12 years

Date Posted: Oct 21, 2026
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Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Description

Experience- 7 to 12 Years

Key Responsibilities

  • Lead and manage Major Incidents (P1/P2) across IT and telecom environments.
  • Own the end-to-end incident lifecycle: detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams.
  • Manage incidents impacting BSS systems preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks.
  • Provide timely and accurate stakeholder communications (status updates, outage notifications).
  • Drive Root Cause Analysis (RCA) and post-incident reviews.
  • Identify recurring issues and work with Problem and Change Management teams.
  • Track and report KPIs: MTTR, SLA compliance, incident trends.Required SkillsStrong knowledge of telecom BSS platforms.
  • Strong knowledge of Cloud Technologies AWS and Azure.
  • Hands-on experience with ITIL Incident and Problem and Change Management.
  • Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.).
  • Excellent communication, leadership, and crisis management skills.

Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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