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Microsoft Power Apps Senior Technical Lead

Date Posted: Oct 22, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

Operate D365 Contact Center and related customer-engagement services, resolving routine and moderately complex production issues.

Key Responsibilities

  • Administer queues, workstreams, routing, skills, capacity profiles, agent profiles and user access.
  • Monitor and troubleshoot Customer Insights Journeys, Copilot Studio, Dataverse, Power Automate and omnichannel flows.
  • Investigate agent login, routing, campaign, journey, bot and integration incidents.
  • Implement approved configuration changes and validate business journeys after releases.
  • Collect diagnostics, correlation IDs and reproducible evidence for L3/Microsoft escalation.

Skill Requirements

  • Dynamics 365 Contact Center/Customer Service, unified routing and omnichannel administration.
  • Customer Insights Journeys, Copilot Studio, Dataverse and Power Automate.
  • Application monitoring, functional troubleshooting, APIs/connectors and production support.
  • ITIL incident/change processes, testing and documentation.

Other Requirements

  • Relevant Dynamics 365 or Power Platform certifications.
  • Awareness of ACS voice, Azure Functions and Application Insights.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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