1. Lead a team of MCPE SDWAN engineers
2. Ensure ahderence to roster schedules, occupancy levels and floor SOPs
3. Manage delivery of exceptional service to customers
4. Assure engineers are trained in troubleshooting all queries, requests
and complaints
5. Handle team with utilization of resources, skill set, availability
and capacity
6. Engage with managers and other stakeholders for running of service
desk
7. Provide resolution to MCPE SDWAN customers as per defined parameters
8. Ensure accurate and timely delivery of information to action owners
9. Close loop with stakeholders (end resolution within SLA)
10. Manage escalations for maintaining process KPIs as defined
11. Maintain compliant status on all floor KPIs
B.Tech degree in any discipline
(CCIE / Ent CCNP Certification preferred)
6 - 10 years
1. Understanding of telecom and technical products
2. Knowledge of MCPE SDWAN
3. Team management skills
4. Interpersonal skills
5. Analytical skills
6. Target orientation
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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