|
Role |
TES Manager |
|
Job Level/ Designation |
M1 |
|
Function / Department |
Technology |
|
Location |
Ahmedabad |
|
Job Purpose |
To ensure timely delivery of Delivery circle customer’s orders as per agreed CRFS Date and ensure enhanced customer satisfaction to make NPS Positive for Fixed line services |
|
Key Result Areas/Accountabilities |
Delivery of fixed line services as per committed timelines. · Implementation of Project Management framework for strategic top customers in circles for differentiated service experience. · Ensure timely project plan and weekly project updates to posting circle Project manager. · Own customer coordination in delivery circle for execution of the Link. · Schedule regular review meetings with all stake holders in Circle for timely execution as per CRFS Date. · Get customer acceptance after link handover within target TAT. · Link / project handover to billing and assurance team after commissioning. · Coordination with MS partner / Off-net service providers |
|
Core Competencies, Knowledge, Experience |
Ensure Delivery of fixed line services to VBS customers as per committed timeline through effective project management and customer interaction by service delivery function. · Implementation and compliance of automated service fulfilment / SOM process · Governance and management of Off-net service providers & CPE vendors |
|
Must have technical / professional qualifications |
• Essential : Graduation - BE work ex:5 to 7 |
Source: Vodafone Idea careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Vodafone Idea is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wi... Read More
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