10815
Core Responsibilities:
o Manage & control all operational activities at Storage Hub
o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
o Managing scanning of Original Property documents and other critical documents as per defined process
o PDD acknowledgement in Finone and Bancs system
o Query resolution with co-ordination through branches
o Timely File reconciliation and publishing MIS to management on defined regular intervals
o Timely retrievals of documents as per agreed and defined SLA’s
o Adherence pre-defined DOA while exercising day today activities
o Managing document retrievals for terminated contracts
o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
o Checking and ensure timely processing of vendor bills
o Co-ordination and document retrievals for various audit activities
o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
Training to branches on process to ensure smooth functioning
| Graduate : Yes |
| Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field. |
Source: Tata Capital careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More
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