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Manager Service Quality Home Connect

Date Posted: Oct 13, 2026

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job responsibilities

1. Design and implement quality assurance framework and execution
guidelines
2. Provide solution and support for improving current execution
methodology
3. Benchmark industry practices and bring in approaches to minimize TAT
and fault rate
4. Work with L&D and operations team to upgrade/improve the skill set of
field manpower
5. Implement maker checker/real time supervision framework in the field
6. Maintain relationships with other functions for cross-functional
synergies and improvements
7. Adopt quick feedback retrieval method across all levels
8. Improve customer satisfaction for all touch points at field level

Education

B.E. / B.Tech in any discipline
(MBA preferred)

Experience

8 - 15 years

Skills & competencies

1. Knowledge of current installation trends
2. Execution skills
3. Project management skills
4. Problem solving skills
5. Decision making skills
6. Customer centric approach
7. Analytical mindset

Source: Reliance Jio careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Reliance Jio
Reliance Jio · Mumbai, Maharashtra, India
3,653 open roles

Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More

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