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Manager - Retail Operations - Housing - Branch Operations - Mysore - Sandesh Arcade (2nd Floor) - JM

Date Posted: Jul 14, 2022
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Job Detail

  • location_on
    Location Mysore, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Purpose  Provide leadership and direction to the regional mortgage operations unit to drive a high quality customer experience balance with efficiency, compliance and consistency. Responsibilities Core Responsibilities o Investigate, collaborate on, and maintain the operating policies and procedures for the extension of mortgage loans that conform to bank and industry standards. o See improvements to processes and drive the implementation of those improvements with a focus on compliance and efficacy. o Review, respond to, and develop resolutions for compliance related findings for the regional unit while serving as first line subject matter expert for daily loan scenario questions. o Interview, hire, train, coach, evaluate and redirect regional unit team members for optimal performance of the team and assess and track performance. o Ensure quality and production goals are met, monitoring workflow levels and redeploying resources as required. o Monitor and maintain established operations turn time and quality standards across processing, underwriting, closing o Foster collaborative relationships with regional sales and operations unit to ensure optimal communication and focus between sales and operations and within operations. o Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance. o Foster collaborate relationships with sales managers to ensure optimal communication and focus between sales and processing. o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge. o Seek out new technology options for increased quality and efficiency including due diligence of the vendor and product onboarding. o Ensure nil critical and repeated audit observations as well as nil open customer complaints beyond defined time lines o Review operational scorecards to determine root cause of exceptions and detect trends. Identify training opportunities, potential system or process enhancements, and performance development needs
 

 

Source: Tata Capital careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Capital
Tata Capital · Mumbai, Maharashtra, India
5,332 open roles

Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More

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