1. Escalation management - track and close escalation
2. Monitor escalation closure KPIs and publish daily/weekly /monthly
reports
3.Drive happy call program for sample calling of customers & publish
weekly reports
4. Assist training team in content preparation
Graduation, MBA preferred
8 - 10 years
1. Prior experience in service planning
2. service network management
3. Escalation management
4. service Audits
5. Customer relationship management
6. Complaint management
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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