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Manager- Customer Assurance

Date Posted: Jan 27, 2025

Job Detail

  • location_on
    Location Hosur, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026

Job Description

Job Requirements

Market returns monitoring / analysis / communication

Co-ordinate for Defect group CFTs & Project management of Quality Improvements

Product & Process Audits and PDCAs

Digitization of Quality processes for efficiency and effectiveness

Monthly consolidation and review with stakeholders

Monitor COQ & Initiatives for Improvements

Communication of Kaizens with Service & Sales team

Design validation & Reliability Testing for New products

Training & development of Team members

Reduction in Market returns & Improving market perception on Product Quality

Threshold management, stock correction & correction actions through 8D approach

Monitoring & Improving NPS score for Product Quality through Action plans

Monitoring & Implementation of Product Quality Improvement projects 

Monitor & reduce COQ in terms of cost per watch 

Participate in Continuous Improvements Kaizen, Lean, TQM etc

Active participate in ISCM driven initiatives like 5S / Safety / Digitization etc.,





Work Experience

Engineer Graduate in Mechanical Engineering

Experience in Quality Domain / Quality engineering

Flexible for travel for work requirements.

Good in analytical thinking and problem-solving skills / Six sigma black belt

Certified auditor for ISO 9001

Good in System & Process Orientation



Source: Titan Company careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Titan Company
Titan Company · Bengaluru, Karnataka, India
260 open roles

Titan Company is an employer in the Gems & Jewellery sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not... Read More

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