1. Drive operational performance within the Regional Contact Centre
2. Monitor performance metrics and other key initiatives at partner
locations and ensure delivery
3. Works through operations managers at RCC s to achieve desired
business and tNPS goals
4. Drive operational delivery in line with optimal solutions designed
for specific business outcomes
5. Monitor & recommend standardization to ensure better control on
processes and facilitates VOC sharing with Business
MBA/Graduation
Minimum 10 years - Maximum 15 years
1. Cross-function collaboration
2. Proficient in IEX based scheduling
3. People Management skills
4. Workforce & seat optimization
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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