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Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM

Date Posted: Sep 28, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Program Manager III (Job Level: L6) - IN Relay Ops - Amazon Freight, the central command center for Amazon Operated Vendor Inbounding at Amazon Fulfillment Centers in India in co-ordination with Business, Sales, Surface Ops, Shippers and FCs. The role will collaborate with Amazon Freight Business stakeholders and will drive revenue generation of INR 1,005 Million in Year-2026 (OP2'26) through Strategic planning, driving OP Goals, Staffing, Overseeing Training and development and delivering operational excellence in Order management, Handle Disruptions and Ensuring timely delivery of Shipments. This role will drive Programs to reduce Late Arrivals and NCNS and will deliver ~10x ROI through Big Rock automations such as 1) API integration with FarEye (3P tool) to synchronize data between 1P and 3P systems for LTL, 2) WhatsApp Chatbot for Shippers providing instant self-service responses for rule-based queries without manual intervention, 3) Relay 2.0 expansion to Freight using Agentic AI for automated track-and-trace, replacing manual monitoring, and 4) Celestia Launch automating ticket resolutions on less complex rules-based workflows. Without this hire, we risk missing OP2-2026 Operational efficiency, compromise daily execution, Network performance degradation affecting customer delivery promises, negatively impact key performance metrics and loss of strategic initiative ownership.



IN RO-Amazon Freight approved organizational structure in OP2'26 includes 1-L6, 2-L5 and 3-L4. We are expected to have an open position under L6 by End of Feb'26.

Key job responsibilities
Operational Impact: Critical Gaps Without This Role:

Cross-functional coordination (Sales, Shipper, Surface Ops, FC, Carriers) is fragmented

Strategic programs (OP2 Big rock Automations) are stalled

Network exception trends remain unanalyzed, missing automation opportunities



Quantifiable Impacts:

Callouts on Shipper Experience and Unloading delays issues unaddressed impacting shipper retention

Absence of L6 representation in WBR/MBR reviews leading to lack of accountability on OP2'26 operational targets

Basic qualifications

- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

Preferred qualifications

- Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: Amazon careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Amazon
Amazon · India
1,657 open roles

Amazon openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Amazon. Read More

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