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Live Ops Support Engineer, Prime Video Experience Technology

Date Posted: Sep 04, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 12, 2026
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Job Description

Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.

Key job responsibilities
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures

A day in the life
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges

About the team
Prime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.

Basic qualifications

- 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience communicating technical details verbally and in writing
- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics, triage, or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence

Preferred qualifications

- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of AWS or cloud technologies
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: Amazon careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Amazon
Amazon · India
1,657 open roles

Amazon openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Amazon. Read More

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