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Lead-Soft Services-IFM Standardization

Date Posted: Aug 27, 2026
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Job Detail

  • location_on
    Location Ahmedabad, Gujarat, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Responsibilities

 
  • Lead deployment of common operating procedures and service delivery models across business units and sites.
  • Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards
Service Governance & Compliance
  • Establish governance mechanisms to monitor adherence to approved soft service standards.
  • Conduct periodic audits, service assessments, and compliance reviews across locations.
  • Drive CAPA closure for identified gaps and non-conformities
Vendor Management & Service Partner Standardization
  • Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
  • Define vendor performance evaluation and governance frameworks to ensure service excellence.
  • Support strategic sourcing and vendor consolidation initiatives.
Workplace Experience Enhancement
  • Lead initiatives to enhance employee and visitor experience across Group facilities.
  • Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.
Performance Monitoring & Analytics
  • Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
  • Analyze service performance data and identify continuous improvement opportunities
Cost Optimization & Operational Efficiency
  • Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.
  • Identify opportunities for bulk procurement and economies of scale across locations.
Technology & Digital Enablement
  • Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
  • Promote data-driven management and automation of soft service operations.
Training & Capability Building
  • Develop competency frameworks and training standards for soft service teams and service partners.
  • Conduct knowledge-sharing sessions and best-practice deployment across sites
Customer Experience & Feedback Management
  • Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
  • Drive service improvements based on feedback, audit findings, and business requirements
Sustainability & ESG Initiatives
  • Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.
  • Support organizational ESG and sustainability objectives.
Stakeholder Management
  • Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.
  • Present performance reviews, standardization progress, and improvement initiatives to leadership.

Qualifications

  • 8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
  • Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.

Source: Adani Group careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Adani Group
Adani Group · India
219 open roles

Adani Group openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Adani Group. Read More

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