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Lead Administrator (Support &Operations)

Date Posted: Oct 10, 2026

Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

We are seeking a skilled and customer-focused Remote Desktop Support Engineer (L2) to provide advanced technical support for end-user computing environments. The candidate will be responsible for troubleshooting and resolving complex desktop, laptop, virtual desktop, remote access, and application-related issues while ensuring high customer satisfaction and adherence to SLA commitments.

Key Responsibilities

Incident & Service Request Management

  • Handle L2 incidents and service requests escalated from L1 teams.
  • Troubleshoot and resolve hardware, software, OS, and application-related issues.
  • Ensure timely resolution of tickets within agreed SLAs.
  • Perform root cause analysis for recurring incidents.

End User Computing Support

  • Support Windows 10/11 environments and corporate desktop standards.
  • Troubleshoot desktop, laptop, printer, scanner, docking station, and peripheral issues.
  • Provide remote support using approved enterprise tools.
  • Support office productivity tools including Microsoft 365 applications.

Remote Access & Virtual Desktop Support

  • Support Remote Desktop Services (RDS), Citrix, Azure Virtual Desktop (AVD), and VDI environments.
  • Troubleshoot remote connectivity, VPN, MFA, and authentication issues.
  • Manage user sessions, profile issues, printing, and application publishing problems in virtual environments.
  • Coordinate with infrastructure teams for backend issues impacting remote access services.

User & Access Management

  • Support Active Directory administration activities.
  • Manage user accounts, group memberships, password resets, and access permissions.
  • Troubleshoot Group Policy–related issues impacting end-user systems.
  • Support Azure AD/Entra ID authentication issues.

Endpoint Management

  • Support device provisioning, enrollment, and asset lifecycle activities.
  • Troubleshoot endpoint management platforms such as SCCM, MECM, Intune, or equivalent.
  • Assist in software deployment, patch validation, and compliance monitoring.

Security & Compliance

  • Support antivirus and endpoint security solutions.
  • Assist in vulnerability remediation and security compliance activities.
  • Ensure adherence to organizational security policies and procedures.

Documentation & Knowledge Management

  • Maintain SOPs, KB articles, troubleshooting guides, and runbooks.
  • Contribute to continuous improvement initiatives and automation opportunities.
  • Update documentation following incidents, changes, and new implementations.

Collaboration & Escalation Management

  • Work closely with L1, L3, Workplace, Network, Server, and Security teams.
  • Participate in Major Incident (P1/P2) bridge calls when required.
  • Provide technical guidance and knowledge transfer to L1 engineers.

Skill Requirements

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Other Requirements

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Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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