We are seeking a skilled and customer-focused Remote Desktop Support Engineer (L2) to provide advanced technical support for end-user computing environments. The candidate will be responsible for troubleshooting and resolving complex desktop, laptop, virtual desktop, remote access, and application-related issues while ensuring high customer satisfaction and adherence to SLA commitments.
Incident & Service Request Management
End User Computing Support
Remote Access & Virtual Desktop Support
User & Access Management
Endpoint Management
Security & Compliance
Documentation & Knowledge Management
Collaboration & Escalation Management
Source: HCLTech careers — Read the original posting and apply
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