Location – Hyderabad Client office
Rate :- 130K/M
EXP :- 8+ years
Activities: Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
· Handling video conferencing endpoint equipments and tasks such as configuration and operation of Cisco, Microsoft Teams Rooms, and Poly Endpoints.
· Schedule, setup, and disconnect video conferences for internal and external meetings.
· Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
· Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
· Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
· Work with 3rd party vendors to troubleshoot issues and perform root cause analysis and escalate accordingly if beyond the limit to resolve the issues.
· Process service requests within the Video and Event Services area.
· Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
· Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
· Based on the workload, AMD can discuss with Wipro for enabling more additional staffing, this will be reviewed mutually and an amendment to this SOW shall be enabled.
Mandatory Skills: Network Voice and Collabration Admin .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Source: Wipro careers — Read the original posting and apply
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