Role Purpose
We’re hiring an IBM Connect Direct Subject Matter Expert (SME) to own and evolve our managed file transfer (MFT) and secure file gateway platforms. You’ll lead installation, configuration, upgrades, automation, and operational excellence across IBM Connect Direct and IBM Sterling File Gateway, working closely with application teams, infrastructure, network, and security to deliver stable, secure, and auditable file transfers.
Key responsibilities
Platform engineering & SME ownership
● Act as the technical SME for IBM Connect Direct (CD) across build, run, and change.
● Lead installations, configurations, upgrades, patching, migrations, and platform enhancements .
● Maintain platform standards: configuration baselines, naming conventions, certificate/key management approach, and operational runbooks.
● Drive capacity planning, performance tuning, and resilience improvements.
Operations, incident/problem management
● Provide L2/L3 support for production issues: triage, root cause analysis, and permanent fixes.
● Troubleshoot end-to-end MFT flows including process definitions, scheduling, connectivity, authentication, encryption, and partner onboarding.
● Improve monitoring/alerting and reduce repeat incidents through automation and problem management.
Automation & DevOps enablement
● Build and maintain automation using Ansible, Jenkins, and GitHub (CI/CD for configuration, deployments, and repeatable changes).
● Develop and maintain Bash/Python scripts for operational tasks (log parsing, housekeeping, certificate checks, health checks, reporting).
Observability & performance
● Implement and enhance monitoring using Splunk (dashboards, alerts, correlation searches) and AppDynamics (application performance insights where relevant).
● Monitoring system healthiness (availability, transfer success rate, latency, queue depth, error rates).
Infrastructure, network & security collaboration
● Partner with network/infrastructure/security teams on firewall rules, routing, DNS, load balancers, TLS/certificates, vulnerability remediation, and access controls.
● Ensure secure configuration aligned to enterprise security expectations (encryption in transit/at rest, least privilege, audit logging).
Cross-platform support
● Provide support across Linux and Windows Server environments, including service/process management, troubleshooting, and patch coordination.
Required skills & experience
● ~8 years of hands-on experience in enterprise middleware / managed file transfer / platform engineering.
● Strong experience with IBM Connect Direct:
Installation, configuration, upgrades/patching, process configuration, troubleshooting, performance tuning.
● Strong Linux administration skills:
Service/process management, file permissions, networking basics, log analysis, troubleshooting.
● Scripting skills in Bash and/or Python for automation and operational tooling.
● Experience with Ansible, Jenkins, and GitHub in a DevOps delivery model.
● Working knowledge of Splunk (search, dashboards, alerting) and AppDynamics (usage for diagnostics/monitoring).
● Solid understanding of networking and security concepts (TLS, certificates, ports, firewalls, authentication/authorisation).
● Experience supporting Windows Server environments.
● Bachelor’s degree in computer science, Engineering, or equivalent practical experience.
● Relevant IBM product certifications are a plus (Connect Direct).
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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