1. Shortlist, onboard and certify Partner or Technician
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic
refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer
satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs and swaps, CRM
entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio
Associates as per need
ITI/ Diploma (Preferably in ECE/ Telecommunication/ IT/CS)
1.5 to 4 Years
1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7. Technical knowledge and field team management skills
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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