1. Responsible for providing best-in-class customer experience
2. Ensure & improve customer satisfaction across products
3. Work with IVG Head & SLG Care Lead to drive continuous improvement
4. Conduct care diagnostics - process / product / system, with care ops
5. Ensure care SLAs, create care dashboards and tracking mechanisms
6. Act as the VoC, summarizing and providing critical analysis
7. Manage service escalations for large IVG accounts
Graduation(MBA Preferred)
8 to 12 Years
1. Strong analytical, problem solving, organizational and planning
skills
2. Excellent communication and presentation skills
3. Outcome mind-set
4. Relationship building
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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