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ITSM_ Change Management

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
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    Apply Before: Dec 07, 2026
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Job Description

Job Title: ITSM_ Change Management. 
Location: Bengaluru, India 
Years of Exp: 5+years 
Department: IT Service Desk / Service Management 
Reports To: Service Desk Manager / ITSM Delivery Manager 
Job Summary. 
The Change Manager oversees the full change lifecycle, from request assessment to post-implementation review, ensuring changes align with business goals and ITIL standards   . Responsibilities include risk evaluation, CAB facilitation, and coordination with service desk teams to maintain service stability. 
Key Responsibilities: 
Review, prioritize, and validate change requests for risk, impact, and compliance using tools like ServiceNow. 
Chair Change Advisory Board (CAB) meetings, approve changes, and schedule implementations to minimize downtime. 
Conduct post-implementation reviews, audit failed changes, and drive process improvements. 
Collaborate with service desk, incident, and configuration teams for seamless change execution. 
Document change plans, communicate updates to stakeholders, and enforce policies  
Required Qualifications: 
Bachelor's degree in IT, Computer Science, or related field.  
ITIL Foundation certification required, expert level preferred. 
5+ years in ITSM change management, with ServiceNow experience in change modules  
Strong analytical skills for risk assessment and stakeholder communication. 
Preferred Skills: 
Proficiency in JavaScript, workflows, and integrations within ServiceNow. 
Experience with service desk operations, SLAs, and escalation processes. 
Knowledge of CMDB and problem management integration . 

About the role

  • Role: Manager
  • Qualifications: BACHELOR OF ENGINEERING
  • Experience: 5 - 8 Years
  • Skills: ITSM | CM(Configuration management) | IT IS_Service Desk
  • Function: IT INFRASTRUCTURE SERVICES
  • Location: Bengaluru
  • Apply by: 2026-10-31

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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