• Must have the ability to setup several servers on Linux Operating Systems with experience range of 2-5 years
• Must have understanding of Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.)
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets
• Manage the ticket until resolution is achieved.
• Responsible for data gathering, troubleshooting, performing a full analysis of the issue.
• Interact with several verticals within the organization
• Escalate the issue if not resolved to GPS Team
• Must have the ability to setup several servers on Linux Operating Systems with experience range of 2-5 years
• Must have understanding of Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.)
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets
• Manage the ticket until resolution is achieved.
• Responsible for data gathering, troubleshooting, performing a full analysis of the issue.
• Interact with several verticals within the organization
• Escalate the issue if not resolved to GPS Team
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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