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ISD - Chennai HQ

Date Posted: Oct 07, 2026
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Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Contract
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
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    Apply Before: Dec 07, 2026
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Job Description

Job Description – IT Support Engineer

Designation: IT Support Engineer / Desktop Support Engineer
Experience: 2–3 Years
Industry: lnt Construction
Location: Chennai HQ
Employment Type: FTC

Job Summary

We are looking for an experienced IT Support Engineer with 2–3 years of experience to provide technical support to employees and ensure smooth day-to-day IT operations. The candidate will be responsible for troubleshooting hardware, software, operating system, networking, and user-access-related issues.

Key Responsibilities

  • Provide L1/L2 technical support to employees for hardware, software, and network-related issues.
  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
  • Install and troubleshoot Windows 10/11 operating systems and standard business applications.
  • Provide support for Microsoft 365, MS Office, Outlook, Teams, OneDrive, and other enterprise applications.
  • Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity issues.
  • Manage user accounts, password resets, and basic Active Directory / Microsoft Entra ID activities.
  • Handle IT incidents and service requests through IT ticketing/ITSM tools such as ServiceNow, Jira, Freshservice, or similar platforms.
  • Provide remote and on-site technical support to end users.
  • Troubleshoot hardware failures and coordinate with vendors for repairs and warranty support.
  • Install software, drivers, security updates, patches, and antivirus applications.
  • Maintain IT asset inventory, device allocation records, and support documentation.
  • Follow up on open tickets and ensure timely resolution within agreed SLA.
  • Escalate complex technical issues to L2/L3 infrastructure or application teams.
  • Follow company IT policies, security standards, and standard operating procedures.

Required Technical Skills

  • Strong knowledge of Windows 10/11 troubleshooting.
  • Good knowledge of Desktop/Laptop hardware troubleshooting.
  • Working knowledge of Microsoft 365 and MS Office.
  • Good understanding of Outlook and Teams.
  • Basic knowledge of Active Directory / Entra ID.
  • Basic networking knowledge – TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
  • Experience with ITSM / Helpdesk ticketing tools.
  • Knowledge of remote-support tools.
  • Basic understanding of IT asset management and ITIL processes.

Educational Qualification

  • Diploma / Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
  • Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, or CCNA will be an added advantage.

Candidate Profile

  • 2–3 years of relevant experience in IT Support, Desktop Support, Helpdesk, or End-User Computing.
  • Strong troubleshooting and analytical skills.
  • Good verbal and written communication skills.
  • Good customer/end-user handling skills.
  • Ability to work independently as well as in a team.
  • Willingness to work from the office and support users on-site.
  • Ability to prioritize multiple support requests and meet SLA requirements.

Preferred Skills

Windows | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Networking | VPN | ITSM | ServiceNow | Asset Management | Remote Support | ITIL

Job details

  • Business: Public Spaces, Airports & Health
  • Location: Chennai Head Qrs., Tamil Nadu
  • Experience: 1-6 years
  • CTC range: ₹4,00,000 – ₹8,00,000 a year
  • Skills: IT Environment Management Support, Cloud Applications, Chat Bots, FindBugs

Source: Larsen & Toubro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Larsen & Toubro
Larsen & Toubro · Mumbai, Maharashtra, India
2,569 open roles

Larsen & Toubro is an employer in the Construction/Engineering sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Kh... Read More

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