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International Voice Process_Kolkata

Date Posted: Sep 17, 2026

Job Detail

  • location_on
    Location Kolkata, West Bengal, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 08, 2026

Job Description

Your Role

  • Freshers are also eligible
  • 1 to 2 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
  • Experience in handling customer issues, case management, and escalation management.
  • Strong verbal and written communication skills in English.
  • Good comprehension and analytical skills.
  • Ability to work with accuracy and attention to detail.
  • Proficiency in MS Office applications, email systems, web-based tools, and data entry activities.
  • Willingness to work in a 24x7 environment.
  • Open to work from office.

In this role you will play a key role in:

  • Excellent verbal and written communication in English.
  • Strong customer handling and escalation management skills.
  • Analytical thinking and problem-solving ability.
  • Attention to detail and accuracy.
  • Time management and multitasking skills.
  • Ability to work independently and in a team environment.
  • Basic understanding of healthcare claims and insurance processes (preferred).

YOUR PROFILE

Educational Qualification

  • Graduate in any discipline.

Work Location & Shift

  • Work from Office and Work from Home
  • Noida & Kolkata
  • Flexible to work in a 24x7 rotational shift environment

Experience Range:

  • A2: Freshers
  • A3: 1-3 Years

WHAT YOU'LL LOVE ABOUT WORKING HERE

For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.

Source: Capgemini careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

India

Capgemini openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Capgemini. Read More

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