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Incident Management

Date Posted: Oct 23, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Incident Management

Experience Range: 3 to 7 Years

Location: Bangalore

Must Have:

Incident Management / Request Management / Scout Experience Analyst

  • Deliver weekly status reports and a monthly retrospective report that includes:
    • Trend analysis
    • Insights on performance metrics
  • Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.
  • Identify leading and lagging indicators related to process health.
  • Detect bottlenecks in existing processes.
  • Prioritize issues affecting workforce experien ce.
  • Analyze data specific to internal lines of business, functions, applications, and assignment groups.
  • Engage with the workforce through support channels (e.g., email, Slack).
  • Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.
  • Create and update Jira stories based on findings.
  • Design process flows or modify existing ones as necessary.
  • Prepare data required for monthly governance routines.
  • Conduct compliance activities related to Incident & Request Management including control testing and updates.
About the role
  • Role: Manager
  • Qualifications: BACHELOR OF ENGINEERING
  • Experience: 3 - 7 Years
  • Skills: Incident Management
  • Function: IT INFRASTRUCTURE SERVICES
  • Location: Bengaluru
  • Apply by: 2026-10-31

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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