Do
Ensure the Incident resolution within the Response and Resolution SLAs
Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents
Track the Backlog, pending, re-opened incidents and work for their closure asap.
Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation
Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time
KEY SKILLS AND COMPETENCIES
Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM
Shall have 3-5 years of experience in a similar role
A minimum overall 5 year IT service experience
Should have ITIL V3 Foundation certification
Good analytical, communication, presentation and reporting skills
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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