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Implementation Consultant and Integration Developer

Date Posted: Sep 17, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026

Job Description

Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform

  • Lead end-to-end implementation of CCaaS solutions for enterprise clients
  • Define implementation strategy and solution architecture aligned to client goals
  • Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.

o Conduct Workshops and gather business requirements

o Identify workflows, and integration needs

Responsibilities

Years delivering contact centre or CCaaS implementations

  • Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
  • Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
  • Experience in solution architecture, integrations, and API design
  • Proven track record delivering complex enterprise projects
  • Strong client-facing communication and stakeholder management skills

Ability to manage multiple projects in a fast-paced environment

Architect and implement end-to-end integration solutions

  • REST APIs, Postman
  • Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
  • API orchestration and data transformation (JSON/XML)
  • ETL/ELT pipelines for customer interaction data
  • Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
  • JSON, XML, CSV, Kafka
  • Java, Python, Node.js, or .NET

Technical requirements

Sprinklr

Preferred skills

  • Technology › Communication › IVR/CCT
  • Technology › Infrastructure-Contact Center › IVR Concepts

About the role

  • Role: Senior Consultant
  • Experience: 7 - 9 years
  • Education: Master Of Comp. Applications, Master Of Technology, Bachelor of Engineering, Bachelor Of Technology

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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