Role: Hub Operation Manager
Exp Range - 5 to 10 Yrs
Location :Jaipur/ Delhi
Key responsibilities may include:
• Exam Day Management:
o Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
o Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
o Troubleshooting technical issues during exams and coordinating with IT support if needed.
• Center Operations Oversight:
o Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
o Monitoring exam center compliance with security protocols and regulations.
o Managing vendor relationships related to exam center operations (catering, security, etc.)
• Staff Management:
o Training, and supervising exam center staff to ensure high-quality service delivery.
o Performance evaluation and development of the exam center team
• Reporting and Analysis:
o Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
o Identifying areas for improvement and implementing necessary adjustments to optimize operations
• Client/TC management Coordination:
o Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
o Addressing client concerns and providing timely updates on exam center operations
o Approaching new clients for capacity addition
Required Skills:
• Strong organizational and planning skills to manage multiple tasks simultaneously
• Excellent communication and interpersonal skills to interact with candidates, staff, and clients
• Problem-solving abilities to address unexpected issues during exams
• Technical proficiency to operate exam delivery systems and basic troubleshooting
• Leadership qualities to motivate and manage a team
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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