Find your next job. Start today.

Direct from employer

HRO Tower Leader

Date Posted: Oct 23, 2026
Apply on company website

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Role: Talent Acquisition – Tower Lead 
Date Updated: 5/9/2026 
Department: Talent Acquisition (US and Global) 
People Management Responsibilities:  Yes 
Work location: Mumbai, 
 
Position Summary 
The Talent Acquisition Tower Leader will oversee end-to-end TA operations for a large US-based 
manufacturing client, managing 200+ team members (multi locations) across onboarding, Virtual-I9, COI, 
interview scheduling, recruitment, and contingency clearance. The incumbent must lead governance 
cycles (WBR/MBR/QBR), drive performance, manage escalations, and partner with stakeholders while 
working 100% onsite in night shifts. 

Education & Certification Requirements 
• Bachelor’s degree in any field 
• Proficiency with MS Office applications 
• Project and team management experience 
• 17+ years in outsourcing with 6+ years leading large TA operations for US market. 

Preferred Qualifications: 
• Instructional Design, Education Technology, or related background 
• Strong interpersonal and stakeholder management skills 
• Instructional Design certifications and/or eLearning development training 
• Project Management and ITIL or other process excellence certifications 

Knowledge & Experience 
• 17+ years in outsourcing with 5+ years leading large TA operations for US market. 
• Expertise in US compliance, onboarding, I-9, COI, BGC processes. 
• Strong leadership, stakeholder management, problem-solving capabilities. 

Key Behavioral Attributes 
• Leadership & People Management 
• Operational Excellence & SLA Governance 
• Stakeholder Management 
• Analytical & Problem-Solving Skills 
• Transformation Mindset 
• Strong Communication & Executive Presence 

Core Responsibilities & Competencies 
• Leadership & People Management - Lead 200+ FTEs across TA sub-functions ensuring SLA 
adherence and process excellence. 
• Operational Excellence - Oversee onboarding, background checks, Virtual-I9, COI, interview 
scheduling, and recruitment operations. 
• Governance & Reporting - Direct governance cadence including WBR, MBR, QBR. 
• Transformation Mindset - Drive transformation, process improvement, automation, and re
engineering. 
• Problem Solving - Manage escalations, conduct RCA, and implement preventive actions. 
• Stakeholder Management - Maintain strong client stakeholder relationships 

Work Conditions 
• Occasional extended hours to meet deadlines 
• Ability to work 24/7 shifts when required 
• Night Shift (6 PM–3 AM IST / 7 PM–4 AM IST) 
• Work from office only (no remote work permitted)

About the role

  • Role: Lead
  • Qualifications: MASTER OF BUSINESS ADMINISTRATION
  • Experience: 14 - 24 Years
  • Skills: Leadership
  • Function: BUSINESS PROCESS SERVICES
  • Location: Mumbai
  • Apply by: 2026-11-06

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs