Parameter Description
Role Senior Consultant/Manager – HR Service (HRO) Presales
Position
Summary
The Senior Consultant/Manager – HRO Presales leads solution discovery and deal support for HR
Outsourcing opportunities, partnering with Sales, Product, and Delivery to design winning, compliant,
and deliverable HRO solutions. This role translates client needs into scope, operating model,
implementation approach, and commercial inputs (assumptions, effort, and pricing support) across
core HR operations and shared services
Key
Responsibilities
• Partner with Sales and Finance to define commercial assumptions and support pricing inputs
(effort, transition/implementation approach, and ongoing run model).
• Coordinate SME contributions across Payroll, HR Operations, Benefits, HRIS, Employee
Contact Center, and Analytics as applicable.
• Contribute to reusable presales of assets (service descriptions, templates, case studies, and
standard assumptions).
• Design HRO solutions (scope, service catalog, SLAs, governance, KPIs, and escalation model)
aligned to client outcomes and internal delivery capabilities.
• Own presales workstreams for RFP/RFI responses, proposals, and presentations; create clear
solution narratives and differentiators.
• Support client meetings, solution walkthroughs, and due diligence; respond to clarifications
and manage solution-related action items.
• Ensure smooth handoff to Delivery at contract signature, including assumptions of log,
solution blueprint, and required artifacts
Key Skills,
Experience &
Qualification
Education: Bachelor’s degree in HR, Business, or related field (or equivalent experience).
Experience: Minimum 7 years in HR operations solutions or HR consulting preferably in support areas
of HRO such as talent development, talent management, or learning/skill development. Experience
with presales a plus.
Strong solution design and storytelling skills; able to translate complex operating models into clear
client-facing proposals and presentations.
• Excellent stakeholder management and executive presence; comfortable leading workshops
and collaborating across Sales, Delivery, and SMEs
Preferred
Qualifications
• Experience supporting large, multi-country or multi-entity HRO deals and complex transitions.
• Knowledge of HR service delivery frameworks (e.g., tiered support, case management,
knowledge management) and SLA/KPI design.
• Familiarity with leading HRIS and ecosystem tools (e.g., Workday, SAP SuccessFactors,
Oracle HCM, ServiceNow HRSD) and HR integrations.
• Experience with RFP management tools, proposal development, and commercial modeling in
partnership with Finance.
• Travel up to 25-50% (client meetings/workshops) as needed
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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