Own the inquiry and service request queue: intake, categorisation, assignment, fulfilment and closure
against tiered response and resolution targets.
• Own employee lifecycle transaction delivery — new hire and rehire processing, movements, data changes,
leave documentation, position management and separations.
• Own separation processing: initiation timelines, final payment triggers, documentation, and same-or-next
day termination of system access, including expedited handling of AWOL and urgent cases.
• Own mass data change execution: request validation, scheduling, execution and post-update
communication, with rollback capability and pre-execution sign-off.
• Own employment verification and letter production across all standard templates, keeping templates
current as benefits and policy change.
• Operate and evidence transaction controls — maker–checker, approval capture, segregation of duties and
data validation before entry.
• Own the knowledge base and content: keep articles, SOPs and templates accurate so that first-contact
resolution improves rather than degrades.
• Own HR metrics, HR reporting and operational SLA reporting for the tower, with commentary explaining
volumes, breaches and trends.
• Manage third-party vendors supporting HR operations against contracted service levels.
• Drive down manual effort — push routine requests to self-service, eliminate off-system tracking and
reduce rework through better intake quality.
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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