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Helpdesk Lead

Date Posted: Sep 30, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Knowledge & Experience

- International voice process experience - Mandatory
- NO domestic voice process experience
- US voice process experience - Preferred
- Expreince in International HR Helpdesk - Preferred
- Good understanding of various HR Systems/ applications and
case management tools like ServiceNow, Remedy (preferred)
- Understanding of Service level agreements
- Understanding of the Telephony tools e.g. Avaya

Behavioral Attributes

- Excellent written and verbal communication skills
- Excellent probing, problem-solving and decision making skills.
- Logical and efficient, with keen attention to detail.
- Strong customer service orientation.
- Effective Troubleshooting skills.
- Learning agility – Aptitude to venture in to unknown territories.
- Good researching skills

Core Role Responsibilities

- Handle Tier HR helpdesk queries in line with the set procedures
and knowledge base. Provide HR Helpdesk support to the
Employees, Line Managers, Vendors and 3rd parties
- Ensure call details are logged in the ticketing tool with proper
notes
- Ensure data privacy processes is followed with upmost focus
- Maintains and improves quality results by adhering to standards
and guidelines; recommending improved procedures
Work Conditions Ability to work 24*7 shift timings. (Mostly US Night Shifts)

No remote working option

About the role

  • Role: Executive
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 12 - 15 Years
  • Skills: Helpdesk Solution
  • Function: BUSINESS PROCESS SERVICES
  • Location: Bengaluru
  • Apply by: 2026-11-16

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
400 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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