Role Purpose
The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.
Minimum 24 months of experience in managing teams for Telecom ISP repair and troubleshooting
Responsibilties:
Manage day-to-day repair operations for a team, ensuring SLA adherence, productivity, and customer satisfaction.
Key Responsibilities:
• Manage daily operations for a team handling repair voice calls
• Drive MTTR, FCR, AHT, CSAT, and adherence performance
• Conduct regular coaching and performance reviews
• Handle escalations and agent support
• Ensure SLA compliance and process adherence
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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