Role: Group Lead – Employee Benefit
Location: Pune
Grade: BPO5
Shift : 9 AM - 6 PM IST
Key Responsibilities:
• Spearhead the Employee Benefits Line of business
• Review claims processed by the team for correctness and completeness
• Serve as SPOC for stakeholders addressing inquiries and providing updates
• Guide the team of processors and oversee their performance
• Analyze claims to identify trends, detect potential frauds and areas of
Improvements
• Diligently attend to escalation
• Publishing reports to leadership on performance metrices
• Maintain Proper documentation of processes and cross skilling of resources
• Ensure SLA’s & KPI’s are consistently met
• To have Finance & Accounting background (AP/AR)
Work Experience:
~ 12 to 15 years of experience managing Client management in the FnA background/HRO
background, claim reimbursements, especially travel claims
Skills and Qualification:
• Commerce Graduate
• Strong Communication skills
• Analytical and Problem solving bent of mind
• Able to work under pressure to meet timelines
• Able to effectively collaborate
• Customer Centric behavior
Technical Experience
• Experience in MS Office, MS Excel, SAP
Must Have :Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 3 Years as Team Lead, Minimum 25 Team members managed.
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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