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Google Contact Center AI (CCAI) - Immediate to 30 days

Date Posted: Oct 22, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Google Contact Center AI (CCAI)

Primary Skill-Google Contact Center AI (CCAI)

Location- PAN India

Shift Timings- 5pm IST ( Remote opportunity)

Total Years of experience- 5+ years

  • The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem.
  • This role acts as the highest escalation point for production issues, requiring deep expertise in contact center architecture, cloud infrastructure (GCP), and observability/log analysis to ensure high availability and performance
  • Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows
  • Perform deep-dive troubleshooting across:
    • Dialogflow CX / ES - Must Have
    • SIP/telephony integrations - Must Have
    • Middleware (APIs, orchestration layers) - Nice to Have
    • Correlate issues across multiple systems (telephony, cloud services, APIs)

(Log Analysis & Root Cause Identification)

  • Analyze and correlate logs from:
    •  Google Cloud Logging (Stackdriver) - Must Have
    • Dialogflow interaction logs - Must Have
    • Telephony/SIP logs (e.g., Genesys) - Nice to Have
  • Identify patterns such as:  - The core of the skill set should be understanding the impacts
    • Intent misfires
    • Latency spikes
    • API failures/timeouts
    • Authentication/token errors
    • Perform end-to-end trace analysis to identify root cause

 

 

 

͏

Primary Skill-Google Contact Center AI (CCAI)

Location- PAN India

Shift Timings- 5pm IST ( Remote opportunity)

Total Years of experience- 5+ years

  • The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem.
  • This role acts as the highest escalation point for production issues, requiring deep expertise in contact center architecture, cloud infrastructure (GCP), and observability/log analysis to ensure high availability and performance
  • Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows
  • Perform deep-dive troubleshooting across:
    • Dialogflow CX / ES - Must Have
    • SIP/telephony integrations - Must Have
    • Middleware (APIs, orchestration layers) - Nice to Have
    • Correlate issues across multiple systems (telephony, cloud services, APIs)

(Log Analysis & Root Cause Identification)

  • Analyze and correlate logs from:
    •  Google Cloud Logging (Stackdriver) - Must Have
    • Dialogflow interaction logs - Must Have
    • Telephony/SIP logs (e.g., Genesys) - Nice to Have
  • Identify patterns such as:  - The core of the skill set should be understanding the impacts
    • Intent misfires
    • Latency spikes
    • API failures/timeouts
    • Authentication/token errors
    • Perform end-to-end trace analysis to identify root cause

 

 

 

͏

͏

͏

Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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