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Google CCAI Developer

Date Posted: Aug 13, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

We are seeking a highly skilled Google CCAI Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI is highly preferred

Responsibilities

  • Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
  • Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
  • Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
  • Develop reusable conversation components and enterprise chatbot frameworks.

Required Technical Skills

Google CCAI Technologies

  • Google Contact Center AI (CCAI)
  • Dialogflow CX
  • Conversational AI
  • Virtual Agent Development
  • Contact Center Automation

Technical requirements

Preferred Migration Experience

Candidates with experience in any of the following will be strongly preferred:

  • Genesys to Google CCAI migration
  • NICE CXone to Google CCAI migration
  • Amazon Connect to Google CCAI migration
  • Legacy IVR modernization programs
  • Dialogflow ES to CX migration
  • Traditional chatbot to Generative AI bot transformation
  • Knowledge base migration and conversational redesign initiatives
  • Contact center cloud migration programs

Preferred skills

  • Technology › AI-Agentic AI › Google Cloud – Contact Center AI › GDF (Google dialog flow)
  • Technology › Communication › IVR/CCT

About the role

  • Role: Senior Consultant
  • Experience: 7 - 9 years
  • Education: Bachelor Of Comp. Applications, Bachelor of Engineering, Bachelor Of Technology

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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