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Genesys Cloud CX IVR

Date Posted: Aug 27, 2026

Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Description

Required Experience and Skills 

  • Experience of working with Genesys Cloud CX. 
  • Experience of Routing, outbound and digital channels, workforce management, quality management, and API integrations. 
  • Experience with API integrations, OAuth, event notifications, and data actions. 
  • Strong understanding of telephony concepts, including SIP, SBCs, trunking, codecs, and call flows. 
  • Scripting experience (JavaScript or Python) is a plus.  
  • Familiarity with cloud platforms such as Microsoft Azure, AWS or Google Cloud. 
  • Knowledge of Agile/Scrum methodologies and practices. 

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Key Responsibilities 

  • Design, configure, and implement solutions using Genesys Cloud CX, including routing, IVR flows, queues, user and role management, integrations, and analytics. 
  • Develop and maintain Architect flows for calls, chat, email, bots, as well as workforce and quality management setups. 
  • Integrate Genesys Cloud CX with CRM systems (Salesforce, ServiceNow, Dynamics365) and other platforms via APIs or web services. 
  • Optimize call flows, routing logic, analytics dashboards, and reporting to enhance customer experience and efficiency. 

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Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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