Find your next job. Start today.

Direct from employer

GECX Architect

Date Posted: Oct 01, 2026

Job Detail

  • location_on
    Location Delhi, Delhi, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 15, 2026

Job Description

Role: GECX (Google Enterprise Customer Experience) Architect

Exp: 10 to 20 years

Location: Pan India

Qualifications: BCA, BSC, BE

Pre-Requisites:

  • Presales and Solution (Proactive / RFX) Experience in Contact Center (B2B, B2C, D2C)
  • Self-Motivated and able to drive GTM Strategy and Customer Engagements independently
  • Flexible and open for travels (International / Domestic) on need basis.
  • Knowledge / Hands on Development experience in Platforms such as Google CCAI / Google CCaaS / Google CES / Gemini Enterprise Customer Experience
  • Knowledge of Conversational Data Migration, Analytics,
  • Knowledge on Enterprise Conversational AI Fabric and Orchestration Layer, Multimodal Architecture

Technical Expertise Required – CCAI & GECX

  •         Architecture design and roadmap development for Google CCAI and Google Enterprise Customer Experience (GECX) solutions
  •         Application of AI and GenAI to enterprise use cases, particularly within Contact Center as a Service (CCaaS)Design and implementation of Conversational AI solutions
  • Customer journey mapping and assessing Proof-of-Concept approaches
  • Integration of Google Cloud GenAI capabilities into customer experience platforms
  • Support Assessment and Discovery opportunities in customer landscape

Certifications:

  •         Customer Experiences with Contact Center AI (CCAI) - Dialogflow CX (CCAIDCX)
  •        Genesys CCaaS / NICE CXone / Amazon Connect / Five9 Certified Professional or Architect
  •         Knowledge on Kore.ai / Yellow.ai Conversational AI platform
  •         ITIL Foundation
  •          

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
799 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs