1. Define and monitor KPI`s for HSI Service
2. Measure and monitor service outage and service degration
3. Analyse by building correlation with inputs from various data source
like device, network, content and origin server to proactively monitor
customer experience.
4. Take input to cross functional teams for enhancing service
experience.
5. Work with Analytics and Automation team for creating dashboard
6. Conduct audit of process through the life cycle journey of customer
and monitor experience.
7. Work closely with analytics team to create new set of KPI`s for
improving customer experience.
8. Use probes and tools to analyse user and platform behaviour and
suggest for improvement in performance.
9. Ensure adherence to standard operating process to achieve end
objectives
B.E / B. Tech / BS /M.E./ M.Tech / MS degree in any discipline
8 - 15 years
1. Knowledge of video technologies such as MPEG TS, HLS, DASH CMAF etc
2. Analytical Skills
3. Communication and Interpersonal skills
4. Team handling skills
5. Ownership mindset
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
