1. Monitor service performance of VVIP customers
2. Work with cross functional teams to help fix the issue for VVIP
customers till closure
3. Track issues of segmented customers and working towards service
performance improvement
4. Work closely with service performance, customer care and home connect
team
5. Handhold segmented customer issues till resolution and close looping
6. Monitor the TAT and deliverable to any VVIP customers very closely.
7. Support Customer experience lead in troubleshooting complaint in
detail.
8. Track and monitor all documentation related to root cause analysis
and complaints from VVIP customer.
Graduation degree in any discipline
5 - 12 years
1. Communication and interpersonal skills
2. Analytical Skills
3. Stake holder management
4. Customer focus
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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