KEY RESPONSIBILITIES/ ACCOUNTABILITIES | |
Financial / Functional perspective | ? Ensure timely processing of NOCs and related documentation ? Support collection and verification of customer records and compliance documents ? Maintain accurate records of bookings, requests, and service transactions ? Drive process adherence and documentation accuracy |
Customer/Stakeholder Perspective | ? Manage resident and tenant move-in and move-out processes ? Facilitate club house, amenity, and common facility bookings ? Handle customer complaints, service requests, and escalations within defined TATs ? Ensure high levels of customer satisfaction and engagement |
Internal Process Perspective | ? Verify documentation and process NOCs as per company guidelines ? Maintain resident, tenant, and occupancy databases ? Coordinate with FM, Security, CRM, and Finance teams for customer requests ? Track complaint closure and maintain service request logs ? Generate periodic MIS reports and customer service dashboards |
Learning & Growth / Developmental Perspective | ? Strengthen customer service and communication capabilities ? Promote a customer-centric culture across the site team ? Drive process improvements and digitization initiatives ? Enhance knowledge of customer service processes and systems |
Source: Larsen & Toubro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Larsen & Toubro is an employer in the Construction/Engineering sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Kh... Read More
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