Experience: 3 to 7 years
Team & Performance Management
* Supervise, train, and motivate a team of food delivery executives
(riders/drivers).
* Schedule and allocate delivery shifts and zones based on order volumes and
operational needs.
* Monitor daily attendance, punctuality, and delivery performance.
* Conduct regular performance reviews and provide feedback or coaching.
* Handle escalations, grievances, and disciplinary actions in line with HR
policies.Operational Oversight
* Ensure smooth execution of daily delivery operations with minimal delays or
service disruptions.
* Track and analyze delivery metrics such as on-time rate, delivery accuracy,
and order completion.
* Optimize delivery routes and zones to improve efficiency and reduce
delivery times.
* Coordinate with the dispatch, warehouse, and customer service teams to
resolve delivery issues quickly.Fleet Maintenance & Compliance
* Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.)
are in good condition.
* Schedule preventive maintenance and repairs to minimize downtime.
* Ensure compliance with road safety, traffic regulations, and company
hygiene standards.
* Maintain proper documentation for vehicles, fuel usage, and insurance.
Recruitment & Training
* Support the hiring, onboarding, and training of new delivery executives.
* Conduct orientation sessions on customer service, delivery process, and
food handling protocols.
* Implement refresher training programs to reinforce safety and performance
standards.Reporting & Cost Control
* Monitor key delivery KPIs such as on-time performance, delivery cost per
order, and productivity per rider.
* Track and report fuel usage, overtime, and fleet-related expenses.
* Identify operational inefficiencies and implement cost-saving initiatives.
* Submit regular performance and operational reports to senior management.
Source: Swiggy careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Swiggy openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Swiggy. Read More
