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EUC Support Engineer

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Description: EUC Support Engineer (4-5 Years Experience)
Position: EUC Support Engineer / Laptop Support Engineer
Experience:4-5 Years
Location: Onsite Support
Shift:24x7 Rotational Shift Support
Key Responsibilities
• Provide hands-on support for desktops, laptops, mobile devices, and other end-user hardware.
• Diagnose and resolve hardware, software, operating system, network, and application-related issues.
• Log, track, and coordinate vendor warranty and hardware replacement calls.
• Perform deep troubleshooting for Windows OS, Microsoft Office, VPN, Outlook, Teams and endpoint devices.
• Manage incident, service request, and problem tickets within SLA guidelines.
• Coordinate with customers, vendors, and internal support teams for issue resolution.
• Support user onboarding, offboarding, device deployment, and asset recovery activities.
• Perform software installation, patching, upgrades, and endpoint configuration.
• Maintain IT asset inventory and update asset management records.
• Support conference room devices, meeting room setups, and collaboration tools.
• Escalate complex issues to L2/L3 teams and follow up until closure.
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Participate in shift handovers and major incident support activities.
• Provide excellent customer service and communication throughout the ticket lifecycle.



Technical Skills Required :
• Windows 11 Administration
• Microsoft 365 (Outlook, Teams, OneDrive, Office Apps)
• Active Directory & Azure AD
• Intune / SCCM Endpoint Management
• Hardware Break-Fix Support
• Printer & Peripheral Troubleshooting
• VPN and Network Connectivity Troubleshooting
• Asset Management & Inventory Tracking
• Remote Support Tools
Soft Skills :
• Strong customer handling and communication skills.
• Ability to work independently in a fast-paced environment.
• Excellent analytical and troubleshooting skills.
• Team player with strong collaboration abilities.
• Willingness to work in a 24x7 rotational shift environment.
Preferred Certifications :
• ITIL Foundation
• Microsoft Modern Desktop Administrator
• Microsoft 365 Fundamentals
About the role
  • Role: Support Executive
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 2 - 6 Years
  • Skills: EUC | Operation Support
  • Function: BUSINESS PROCESS SERVICES
  • Location: Hyderabad
  • Apply by: 2026-12-12

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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