Engineer (Support & Operations)

Years of Experience

• 2 to 4 years of experience in operations OR deployment & implementation of Privileged Access Management using CyberArk solution for large scale customers across various industry verticals.

General Description

• Accountable for the ongoing management activities and improve the activities related to the PAM systems particularly CyberArk, including installation, upgrade, and patching of the CyberArk application.
• Collaborate with clients to understand their specific requirements, translate them into technical solutions, and provide consultation.
• Evaluate existing systems and recommend improvements or migrations to CyberArk PAM where applicable.
• Stay up to date with the latest PAM features, security trends, and best practices to ensure clients' solutions are cutting-edge and secure.
• Collaborate with cross-functional teams, including developers, engineers, and project managers, to deliver successful CyberArk implementations.

Years of Experience

• 2 to 4 years of experience in operations OR deployment & implementation of Privileged Access Management using CyberArk solution for large scale customers across various industry verticals.

General Description

• Accountable for the ongoing management activities and improve the activities related to the PAM systems particularly CyberArk, including installation, upgrade, and patching of the CyberArk application.
• Collaborate with clients to understand their specific requirements, translate them into technical solutions, and provide consultation.
• Evaluate existing systems and recommend improvements or migrations to CyberArk PAM where applicable.
• Stay up to date with the latest PAM features, security trends, and best practices to ensure clients' solutions are cutting-edge and secure.
• Collaborate with cross-functional teams, including developers, engineers, and project managers, to deliver successful CyberArk implementations.

Technical Requirements

• Should have experience with Cyber-Ark Privileged Access Security (PAS) suite.

• Management/Administration of Privileged Access Management tool
• Management of day-to-day CyberArk management operations. 
• Maintains contact with vendors regarding security system updates, products, and maintenance agreements for Privileged Access Management tool.
• Reviews solutions of recommended products, applications, and infrastructure to uphold customer's security measures as it relates to Identity and Access Management.

• Check and monitor logs/events for UNIX, Windows, and other user identity management platforms to provide views of misuse or malicious activities.
• Responsible for privileged User account administration of various Windows and UNIX accounts using CyberArk components.
• Integrating all platforms with CyberArk such as UNIX servers, Windows servers, Databases, and networking Devices.
• Conduct health check monitoring on all CyberArk severs to ensure consistent and stable availability of system to its end user.
• Creating and Managing Safes, platforms, and Owners.
• CPM policies management or redistribution.
• Implementing the Password Upload Utility.
• Auditing Accounts and work on various reports, user’s server login issues and user permission issues as per requirements.
• Basic knowledge of SQL, PLSQL, UNIX, Active Directory, Windows etc.
• Experience in the use of CyberArk PACLI to automate tasks related to user and safe management.
• Experience using LDAP, Active Directory.
• Experience in Windows and Linux operating systems with PAM Solution
• Knowledge of virtual environments with experience in integrating ESX, ESX(i) hosts with the CyberArk solution.
• SIEM or ticketing systems (such as Rapid 7, SNOW) enterprise monitoring and alerting using SNMP.
• Understanding of SSH and Windows RDP.

Soft Skills

• Excellent communication and presentation skills.
• Strong problem-solving and critical thinking skills.
• Exceptional project management and organizational abilities.
• Team collaboration and leadership skills.
• Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

• CyberArk Certified Trustee.
• CyberArk Certified Defender.
• CyberArk Certified Sentry.

Educational Qualifications

• University degree in IT or/and IT Security