The L1 Network LAN/WAN Engineer is responsible for monitoring, troubleshooting, and supporting enterprise Local Area Network (LAN) and Wide Area Network (WAN) infrastructure. The role focuses on first-level technical support, incident management, network monitoring, and escalation of complex issues to higher support levels while ensuring network availability and performance.
Monitor network performance using network management and monitoring tools. Provide Level 1 support for LAN, WAN, Wi-Fi, and network connectivity issues. Troubleshoot basic routing, switching, and connectivity problems. Respond to network alerts, incidents, and service requests within defined SLA timelines. Perform health checks on routers, switches, firewalls, and wireless devices. Escalate unresolved issues to L2/L3 teams with complete troubleshooting details. Assist in network device configuration and implementation activities. Maintain network documentation, incident records, and change management logs. Support VPN connectivity and remote user access issues. Coordinate with telecom vendors and service providers for WAN circuit issues. Participate in planned maintenance activities and network upgrades. Ensure adherence to IT security and compliance standards.
Networking Fundamentals TCP/IP, OSI Model IPv4/IPv6 Addressing Subnetting and VLANs DNS, DHCP, NTP Ethernet Technologies Routing & Switching Basic knowledge of: Cisco IOS Routing Protocols (OSPF, EIGRP, BGP basics) STP, RSTP VLAN configuration Trunking Port Security WAN Technologies MPLS SD-WAN fundamentals VPN concepts Internet Leased Lines (ILL) Network Monitoring Tools SolarWinds PRTG Cisco Prime ThousandEyes (preferred) Security Basics Firewall fundamentals Access Control Lists (ACLs) Network security best practices
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Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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