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EMM Intune-MDM(Mobile Device Management) - L2

Date Posted: Sep 02, 2025
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Omnissa WorkspaceOne SaaS based solution

  • Installation/Reinstallation of MDM components
  • Trouble shooting remotely MDM related errors escalated by Ll and other teams.
  • Monitor and analyze the application logs
  • Support the DR Drills as and when required
  • Manage Policy Groups
  • Administer consistent policies across devices
  • Analyze and report critical device information
  • Creating and Maintenance of SSP for Client end users
  • Implementing policies post approval in MDM
  • System Backup management
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Troubleshooting Windows, Onsite Requirement, Experience in Airtwatch MDM security skill set
  • Knowledge of APK and Android application configuration and remote management using airwatch and do security controls.
  • Answer incoming calls and respond to customer?s emails in timely manner.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support the user,
  • L2/L3 ticket handling
  • Patching support and product upgrade support. Team Players
  • Customer escalation management and control
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.
  • Educate customer about the smart phone product operation and maintenance procedures.
  • Complete service orders and service reports in a timely manner
  • Manage incidents, service requests, change requests and queries raised by end user.
  • Escalate tickets to next level if support is required.
  • Log tickets with all field information into the service desk tool whenever required.
  • Coordinate onsite contractors for facility support as necessary.
  • Log tickets generated by alerts in the tools deployed for applications and infrastructure management.
  • Collaborate with other teams in case of any issue not being handled by the team and route calls to appropriate team/vendor.
  • Monitor the service desk tool for open and pending incidents and track for early closure
  • Follow up with Vendor or Client's technical team for incident status and manage notifications and escalation
  • Ensure that these devices are appropriately configured for the users
  • Awareness mailer on tips and tricks

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Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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