We are looking for an on-site Desktop Operations Manager that will oversee the local desktop operations function and co-manage our client.Role : Desktop Operations Manager – Field Services\\\\r\\\\nLanguage: Local language and English\\\\r\\\\n\\\\r\\\\nWe are looking for an on-site Desktop Operations Manager that will oversee the local desktop operations function and co-manage our client\\\\r\\\\n\\\\r\\\\nPrimary responsibilities are:\\\\r\\\\n\\\\r\\\\n• Desk side Support Management\\\\r\\\\n• Manage Team that provide Incident Management, Request Services to our client\\\\r\\\\n• SLA Management including Incident and Requests\\\\r\\\\n• Oversee Local desktop operations (Productivity, queue management, escalations, aged tickets, shift coverage, incident/request validation, general quality, Asset Tagging and Inventory Management, Productivity)\\\\r\\\\n• Vendor Management\\\\r\\\\n• Customer Relationship Management\\\\r\\\\n• Regular meetings with Team and Client\\\\r\\\\n• Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.\\\\r\\\\n• Provide leadership to the Desktop Support Team including coaching as required\\\\r\\\\n• Reporting and MIS\\\\r\\\\n• Assist with scoping small/midsized projects and oversee\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSkills, Experience and Qualification Required\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nBusiness Skills:\\\\r\\\\n\\\\r\\\\n• Ability to interact with staff/customers so as to ensure that the service is polite, efficient and responsive as the contract required\\\\r\\\\n• To work through issues analytically to a successful conclusion\\\\r\\\\n• Ability to communicate at different levels within the organization,\\\\r\\\\n• Understanding of Financials, including cost control, project revenue/costs\\\\r\\\\n\\\\r\\\\nPersonal Skills:\\\\r\\\\n\\\\r\\\\n• Speak Local Language and English Language. Any other European Languages are an advantage\\\\r\\\\n• Strong customer service and team management skills\\\\r\\\\n• Ability to manage/motivate people and teams,\\\\r\\\\n• Must be detail oriented and self-motivating\\\\r\\\\n• Strong Written and Verbal Communication Skills at senior level,\\\\r\\\\n• Relationship Management – internal and external customers, Flexibility, Presentation Skills and Team Skills\\\\r\\\\n• Flexibility with respect to time – client deliverables need to be met with a Can-do attitude\\\\r\\\\n• Excellent problem solving / quantitative/ analytical skills\\\\r\\\\n• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels\\\\r\\\\n• Must be detail oriented and self-motivating\\\\r\\\\n• Ability to write business cases and justification documents, Ability to manage multiple work streams\\\\r\\\\n• Ownership and Drive, Ability to make difficult decisions, Multi –Tasking, Ability to Prioritise, Working Under Pressure, Impartial – Working on behalf of Clients\\\\r\\\\n\\\\r\\\\nTechnical Skills:\\\\r\\\\n\\\\r\\\\n• Excellent understanding End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications i.e Windows 7\\\\r\\\\n• Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database\\\\r\\\\n• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etc\\\\r\\\\n\\\\r\\\\nLocation of work will be the client offices in Barcelona.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMinimum Qualification and Experience\\\\r\\\\n\\\\r\\\\n• 8 years End user computing experience, with at least 3 years in a management role leading a team(s)\\\\r\\\\n• Strong Analytical and Data Analysis Skills using Microsoft excel (pivot tables/vlookups etc..) and other reporting tools\\\\r\\\\n• Exposure to Finance i.e Budget Control, Project Pricing Proposals.\\\\r\\\\n
Desk side Support Management • Manage Team that provide Incident Management, Request Services to our client • SLA Management including Incident and Requests • Oversee Local desktop operations (Productivity, queue management, escalations, aged tickets, shift coverage, incident/request validation, general quality, Asset Tagging and Inventory Management, Productivity) • Vendor Management • Customer Relationship Management • Regular meetings with Team and Client • Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally. • Provide leadership to the Desktop Support Team including coaching as required • Reporting and MIS • Assist with scoping small/midsized projects and oversee
Ability to interact with staff/customers so as to ensure that the service is polite, efficient and responsive as the contract required • To work through issues analytically to a successful conclusion • Ability to communicate at different levels within the organization, • Understanding of Financials, including cost control, project revenue/costs
Excellent understanding End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications i.e Windows 7 • Detailed understanding of IT Infrastructure in a Corporate Environment – Server/Network/Database • Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7, MS Office, Outlook etc
Source: HCLTech careers — Read the original posting and apply
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HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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