DLS Case Admin Temp, DLS Document Management

At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The document admin associates will be an individual contributor and provides support for document management for all types of leave of absence, accommodation and disability life events. They are highly skilled in clinical review, medical document validation and in identifying potential fraudulent documentation. They are experts in document management process and process the request as per Amazon policy guidelines and process documents in place.

Essential Responsibilities:
- Document sorting, scanning, indexing and storing in appropriate database.
- Linking documents with appropriate cases.
- Storing unmatched documents in the repository for future reference following predefined filing process.
- Reviews documents for accuracy.
- Identify and report incorrect, or unclear submissions.
- Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases.
- Assist employee through calls and emails for document submission.
- Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database.
- Address and respond to sensitive documentation on priority.
- Identify and solve problems that may arise, sometimes with limited information
- Ensure compliance with a standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate
- Other duties as assigned


Key job responsibilities
Document sorting, scanning, indexing and storing in appropriate database. • Linking documents with appropriate cases. • Storing unmatched documents in the repository for future reference following predefined filing process. • Reviews documents for accuracy. • Identify and report incorrect, or unclear submissions. • Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases. • Assist employee through calls and emails for document submission. • Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database. • Address and respond to sensitive documentation on priority. • Identify and solve problems that may arise, sometimes with limited information • Ensure compliance with a standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate • Other duties as assigned

Basic qualifications

- Bachelor's degree
- 1+ years of case management experience, or Bachelor's degree in business, HR, or a related field
- Experience with MS Word, Excel, Access, and PowerPoint

Preferred qualifications

- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- Experience with global sales organizations
- Experience in problem solving and delivering results
- Experience identifying and resolving complex issues
- Experience with written and verbal communication and presentation
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in overseeing and managing projects and deadlines
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.