Digital Workplace Practice Architect

Solution Strategy, Architecture & Integration

• Define end‑to‑end solution strategy, including transition and transformation roadmaps for enterprise clients.
• Architect and lead solutions across all major Digital Workplace domains, such as:
• Service Desk & Experience Management
• Field support services
• End‑User Computing (EUC)- Software Distribution, Patch Management, and Application Packaging
• Mobility solutions
• IT asset management (ITAM)
• Windows migration, etc.
• Microsoft 365 (OneDrive, Outlook, Teams, SharePoint, Intune, etc.)
• Digital Workplace Platforms and Tools – ServiceNow, Nexthink, Avaamo, Systrack, Kore.ai, and other emerging technologies
• ITIL‑aligned Service Management
• Transition & DWS Transformation Programs
• Collaborate closely with Practice SMEs, domain consultants, and delivery teams to develop detailed, feasible, and scalable solution designs.
• Engage proactively with advisory and analyst firms such as ISG, Everest, Gartner, Deloitte, PwC, etc., to influence positioning and align with market benchmarks.
• Identify and articulate win themes based on client business priorities, competitive insights, and organizational differentiators.

2. Commercial Modeling & Deal Structuring

• Lead the design of commercial models for large and complex pursuits.
• Benchmark cost components, unit rates, and productivity across all solution towers.
• Work closely with Business Finance Managers (BFMs) to develop internal P&L models and align them with customer pricing formats.
• Review, integrate, and optimize cost estimations across:
• Steady‑state operations
• Transition and transformation efforts
• Tools licensing, implementation, and support
• EUC field services
• Hardware/software BOMs for data center, network, and security
• Migration and modernization programs
• In-depth knowledge of digital workplace technologies on Microsoft platforms and ServiceNow platform. E.g., MS Autopilot or ServiceNow Employee Center, etc.
• Develop solution strategies that align with the client’s digital transformation initiatives including service automation, AI, and analytics.
• Understand current market pricing trends and competitive positioning to construct commercially winning bids.
• Drive commercial negotiations with client CXOs, procurement leaders, and external advisors.
• Present clear, data‑driven commercial insights to internal leadership teams, including senior management and governance councils.

3. Leadership, Influence & Stakeholder Management

• Articulate solution strategy, value levers, and transformation outcomes confidently in customer engagements.
• Influence client decision‑making criteria and shape the evaluation process to maximize competitive advantage.
• Lead or contribute effectively within cross‑functional pursuit teams in complex and ambiguous environments.
• Collaborate with pursuit leads, delivery leaders, and governance stakeholders to ensure solution integrity and feasibility.
• Participate in client negotiations, guide technical elements of contract structuring, and ensure alignment with delivery standards and commercial guardrails.

Ideal Candidate Profile

• Strategic thinker with hands‑on experience in large‑scale digital workplace transformation programs.
• Strong commercial and financial acumen with experience driving multi‑tower solution pricing.
• Excellent communication, presentation, and negotiation skills, with proven experience influencing senior stakeholders.
• Ability to operate in fast‑paced, high‑pressure bid environments while maintaining clarity and structure.
• Deep understanding of the Digital Workplace ecosystem, automation platforms, cloud‑based solutions, and operational frameworks.

Qualifications:

• A minimum of bachelor’s degree in information technology or related field.
• A minimum of ten years of experience in pre-sales and solution designing
• Proven experience in managing digital workplace services or related IT functions