Deputy Manager (GIS Mapping)

Job Description

Position: Deputy Manager

Wipro Band: B3

Voice/ Non-Voice: Non-Voice

Shift: 24*7

Qualification: Graduation & above

Experience: Minimum 6 Years

Experience Breakup: Non BPO - GIS Mapping + OSM

Essential Hiring Skills:

• Drive culture and complience in the team.
• Strong expertise in OpenStreetMap (OSM), GIS Mapping, and Geospatial Operations.
• Hands-on exposure to JOSM, iD Editor, OSMCHA, ArcGIS, QGIS, and related GIS tools.
• Strong understanding of map editing, road network creation, POI mapping, lane mapping, data validation, and geospatial quality frameworks.
• Proven experience in managing Team Leads, SMEs, and large operational teams.
• Strong stakeholder management and client-facing experience.
• Experience in managing multiple workflows, volumes, and project deliveries.
• Expertise in SLA, KPI, Productivity, Quality, and Cost Governance.
• Strong analytical, decision-making, and problem-solving capabilities.
• Advanced knowledge of MS Excel, Power BI, dashboards, and management reporting.
• Experience in people management, workforce planning, hiring, and succession planning.
• Excellent communication, presentation, and leadership skills.
• Strong understanding of operational risk management and compliance requirements.
• Continuous Improvement and Lean Six Sigma methodologies.
• Process transformation and automation initiatives.
• Resource forecasting and capacity planning.
• Attrition management and employee engagement programs.
• Program governance ad business review management.
• Financial and operational planning exposure.
• Transition and migration management.
• Client escalation management.
• Change management and organizational development.
• Exposure to AI-assisted mapping or advanced geospatial technologies.
• Internal client workflows and operational tools.
• Organization-specific governance frameworks.
• Client-specific quality and productivity standards.
• Business reporting and executive management reviews.
• Process transformation methodologies.

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• Good to have hiring and interview assessment skills.
• Experience in candidate screening and evaluation is an added advantage.
• Hiring experience is not mandatory and will not be a showstopper for selection.

• Process improvement and Lean methodologies.
• Risk, compliance, and governance.
• Change management and project coordination.
• Decision-making and strategic planning.
• Communication, presentation, and negotiation skills.
• Conflict resolution and employee engagement.
• Business continuity and escalation management.

Responsibilities:

• Lead end-to-end GIS/OSM mapping operations and ensure successful delivery of business objectives.
• Manage Team Leads, SMEs, and operational teams to achieve productivity, quality, and SLA targets.
• Drive operational governance through regular business reviews, performance tracking, and stakeholder engagements.
• Build and maintain strong relationships with internal and external stakeholders.
• Monitor key operational metrics and implement improvement strategies.
• Lead workforce planning, capacity management, hiring, and succession planning initiatives.
• Drive employee engagement, performance management, and talent development programs.
• Manage client escalations and ensure timely resolution of business issues.
• Identify opportunities for automation, optimization, and continuous process improvement.
• Ensure compliance with organizational policies, client requirements, and audit standards.
• Support business growth initiatives, new transitions, and process expansions.
• Provide strategic direction to improve operational efficiency, quality performance, and customer satisfaction.
• Present operational insights, business reviews, and improvement plans to leadership and clients.
• Drive cross-functional collaboration to achieve business goals and operational excellence.
• Flexibility to work on any shift and should be able to work from office as per business requirement.
   

Languages: English (Read/Write/Speak)

Nationality: Indian

Job Location: Hyderabad