Key Responsibilities
Provide L1/L2 technical support for enterprise storage and backup environments.
Monitor, troubleshoot, and resolve storage, backup, recovery, and replication incidents within defined SLAs.
Perform backup, restore, replication, and disaster recovery operations across critical business systems.
Troubleshoot backup failures, storage performance bottlenecks, connectivity issues, and data protection incidents.
Support and maintain backup and recovery operations across Windows Server and Linux environments.
Analyze system logs, identify root causes, and implement corrective and preventive actions.
Coordinate with customers, cross-functional teams, and OEM vendors for issue resolution and escalations.
Required Experience
2 to 10 years of experience in technical support, storage administration, backup operations, or infrastructure support.
Strong understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
Experience supporting Windows Server and Linux operating systems.
Knowledge of storage technologies including SAN, NAS, RAID, Fibre Channel, and iSCSI.
Hands-on experience troubleshooting backup jobs, storage performance issues, and system-level incidents.
Familiarity with ticketing systems, monitoring tools, and ITIL-based support processes.
Strong analytical, troubleshooting, and problem-solving skills.
Technical Skills
Enterprise Backup & Recovery Solutions
Storage Administration & Management
Disaster Recovery (DR) & Replication
Linux System Administration
SAN, NAS, RAID Technologies
Fibre Channel & iSCSI Connectivity
Performance Monitoring & Troubleshooting
Nice to Have
Experience with enterprise backup platforms such as Veritas NetBackup, Commvault, Veeam, Rubrik, or Avamar.
Exposure to cloud backup and disaster recovery solutions.
Automation and scripting knowledge using PowerShell, Bash, or Python.
Experience with virtualization platforms such as VMware or Hyper-V.
Knowledge of enterprise monitoring and observability tools.
Keywords
Storage Administration, Backup & Recovery, Disaster Recovery, Replication, SAN, NAS, RAID, Fibre Channel, iSCSI, Windows Server, Linux, Data Protection, Storage Support, Backup Operations, Incident Management, Root Cause Analysis, Infrastructure Support, ITIL, Monitoring Tools.
You’ll Love About Working Here We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.
Key Responsibilities
Provide L1/L2 technical support for enterprise storage and backup environments.
Monitor, troubleshoot, and resolve storage, backup, recovery, and replication incidents within defined SLAs.
Perform backup, restore, replication, and disaster recovery operations across critical business systems.
Troubleshoot backup failures, storage performance bottlenecks, connectivity issues, and data protection incidents.
Support and maintain backup and recovery operations across Windows Server and Linux environments.
Analyze system logs, identify root causes, and implement corrective and preventive actions.
Coordinate with customers, cross-functional teams, and OEM vendors for issue resolution and escalations.
Required Experience
2 to 10 years of experience in technical support, storage administration, backup operations, or infrastructure support.
Strong understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
Experience supporting Windows Server and Linux operating systems.
Knowledge of storage technologies including SAN, NAS, RAID, Fibre Channel, and iSCSI.
Hands-on experience troubleshooting backup jobs, storage performance issues, and system-level incidents.
Familiarity with ticketing systems, monitoring tools, and ITIL-based support processes.
Strong analytical, troubleshooting, and problem-solving skills.
Technical Skills
Enterprise Backup & Recovery Solutions
Storage Administration & Management
Disaster Recovery (DR) & Replication
Linux System Administration
SAN, NAS, RAID Technologies
Fibre Channel & iSCSI Connectivity
Performance Monitoring & Troubleshooting
Nice to Have
Experience with enterprise backup platforms such as Veritas NetBackup, Commvault, Veeam, Rubrik, or Avamar.
Exposure to cloud backup and disaster recovery solutions.
Automation and scripting knowledge using PowerShell, Bash, or Python.
Experience with virtualization platforms such as VMware or Hyper-V.
Knowledge of enterprise monitoring and observability tools.
Keywords
Storage Administration, Backup & Recovery, Disaster Recovery, Replication, SAN, NAS, RAID, Fibre Channel, iSCSI, Windows Server, Linux, Data Protection, Storage Support, Backup Operations, Incident Management, Root Cause Analysis, Infrastructure Support, ITIL, Monitoring Tools.
You’ll Love About Working Here We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.You’ll have access to continuous learning opportunities and certifications in emerging technologies like cloud and AI.
Source: Capgemini careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Capgemini openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Capgemini. Read More
