Key skillsets:
The ideal Delivery Manager should be a client-centric leader who can influence, inspire, transform, and grow the business while ensuring flawless delivery execution.
Demonstrated experience in managing complex programs
Handled a portfolio of projects simultaneously
Experience in BFSI Accounts is mandatory
Willingness to work from client location, Domlur, Bangalore is mandatory
Passionate about AI and has taken initiatives in implementing AI within delivery
Ability to build trusted relationships with senior client leaders, manage expectations, and drive strategic conversations.
Strong people leadership skills to build high-performing teams, coach leaders, manage talent, and drive employee engagement.
Ability to communicate effectively across clients, delivery teams, sales, and leadership while influencing outcomes without direct authority.
Capability to proactively identify risks, resolve escalations, make timely decisions, and drive corrective actions.
Detailed JD: Delivery Management
Ensure seamless delivery of projects in the Account/Portfolio
Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement
Ensure 100% compliance to Project Deliverables, information security protocols etc (all customer's contractual obligations)
Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation
Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost
Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
Engage with client to opportunities to deploy multiple solutions to create a stronger value proposition for clients and enhance share of business
Conduct regular customer connects (meetings/ visits/ video- conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
Identify and close early warnings on a project to avoid any customer escalations
Plan and conduct Monthly/ Quarterly Business Reviews (MBR/QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
Design, monitor and share account performance dashboards/ reports with the clients periodically
Drive delivery transformation with client engagement managers to adapt to new delivery models and instil new ways of working in customer organization
Share Wipro's capability and initiatives that may support/ fulfil customer's needs
Delivery governance across the projects
Review reports to monitor and track overall project/ program delivery management
Conduct periodic reviews with the team (PM's/PLs) on operational, quality and fulfilment parameters and new idea generation & its implementation on existing projects
Client Relationship Management
Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
Review and monitor revenue allocations/ realization to avoid OB revenue leakage
Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks
Enable revenue growth of the account
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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